Customer Care

‘Customer Care’ to ‘Customer Delight’ involves perpetual focused hard work and innovative measures. It involves helping the customer in decision making before purchase and providing adequate after sale service to generate ‘good will’.

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Online Training

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In house Training

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One to one Training

Behavioral Training

  • Effective Communication
  • Positive Attitude
  • The Art of Making Presentations
  • Shop Floor excellence for Supervisors
  • Managing Mental Blocks
  • Building Motivation
  • Creativity in Problem Solving
  • Importance of Emotional Intelligence

Why Customer Care?

  • Customer neglect can jeopardize the best of technology.
  • Customer assistance saves customer’s time to decide.
  • It helps potential customer in making faster decision.
  • Customer care generates loyalty to brand.
  • It builds relationship and sets further networking.

  • Who needs it?

    All field staff, executives and supervisory/managerial staff.

    Contents

  • Analysis of customer needs.
  • Building up relationship and helping customer in decision making.
  • Service parameters, which a customer is looking for.
  • Pitfalls and after sale blunders.
  • Difference between hard selling and fast selling.

  • Duration

    6 hours online training & one day in-house training

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