It is the ability to manage one’s emotions and that of others. Emotional Intelligence has a great impact on our decision making, inter-personnel communication, relationship building, positive attitude and team spirit. The understanding, training and practice to improve EI goes a long way in improving Organisational Behavior (OB).
Who needs it?
Junior, middle and senior executives who need to be acting as ‘shock absorbers’ in the organization and are responsible for mobilizing manpower resources.
History and definition of EI (Emotional Intelligence)
Importance of EI.
Components of EI.
Self awareness and relationship management.
Functions of EI.
Applying and improving EI at work place and social conduct.
6 hours online training & one day in-house training